• 01.

    Managed IT

    Managed IT Services in Raleigh from Strategic Systems

    Maintaining IT systems with an in-house IT staff can be costly and inefficient. The training, management, and services required of an in-house team can make their continued service prohibitively expensive and complicated. It is critical that these services be available to your company when you need them, so consider turning over your daily managed IT service needs to Strategic Systems. Strategic Systems has been providing Raleigh – Durham with Managed IT services since 1992. In these three decades, we have watched the Managed IT services market grow, and have gained experience in supporting our customers. We offer multiple tiers of support to provide you with a Managed IT Solution that fits your company’s needs and requirements. Your systems will be monitored and supported both remotely and locally 8/5 or 24/7, and any potential IT issues will be fixed before they can present a problem.

    Raleigh Managed IT Services Offerings

    managed_it_raleighFully Staffed & Certified Help Desk with 24/7 availability
    • 8×5 & 24/7/365 Monitoring of your Computers, Network, and Servers
    • Network Operations Center – NOC
    • Defined Service Level Agreements
    • Proven Methodology and Dedicated Resources
    • Flexible Alert Notification Options
    • Ticket Tracking Portal
    • Backup Management*
    • Microsoft and 3rd Party Vulnerability Patching
    • Antivirus Management
    • Spyware and Malware monitoring
    • Asset Reporting
    • Monthly Summary Reporting
    • Critical Services Monitoring
    • Work with our Staff to Create Custom Monitors
    • Extended Support Hours with Access to after-hours support

    Contact Your Managed IT Service Provider, Strategic Systems

    Having a modern and well-organized IT department can mean the difference between a secure computer network and the risk of all your data. Strategic Systems can provide companies in the Raleigh – Durham area with the Managed IT services they need to get ahead in business without the difficulties inherent in having an in-house IT department. From 24/7 monitoring to Backup and Antivirus Management to Asset Reporting, we will make sure that your IT environment is safe and secure.

    Contact Strategic Systems online today or call 919-439-9587 to learn how our Managed IT Services can save you money and time!

  • 02.

    Why Do I Need Managed IT?

    We understand that you’d rather focus on your business than serving as IT staff for your business. At Strategic Systems, our Managed IT team serves to supplement your in-house staff. Our team has multiple people who can assist you in managing your everyday IT needs. With 1 to 2 people supporting your staff, you can use supplemental support for IT projects. In order to maintain this capability, our staff stays current with their industry certifications. We work with a variety of industries and can help you understand your business’ best practices.

    Call us at (919) 783-1410 or complete the short form below if you have any more questions!

  • 03.

    What Support Is Available for Managed IT?

    End User Support

    At a fixed price we provided unlimited end user support for your workstations. This means that you can always access our managed IT support when things go wrong, and rely on us to address problems before they go wrong. This also means that we don’t profit from your pain, and you can trust that we’re working to fix issues instead of merely prolonging them.

    Server and Network Support

    Our managed IT support also includes network and server management support, including:

    • Managing your office infrastructure
    • Managing and optimizing your firewall, switches, and routers
    • Managing your carrier internet. This means that we would be the ones calling Spectrum for you, saving you hours of time and headache

    Backup Management

    Configuration, monitoring, and testing of your backup software

    Cloud Management

    Administration of cloud-hosted resources such as Dropbox, Microsoft Office 365, Google Mail, Virtual Servers, etc.

    Call us at (919) 783-1410 or complete the short form below if you have any more questions!

  • 04.

    Do I Need Someone to Manage my Cloud IT?

    Yes, cloud IT services require some degree of administration for adds, moves, and changes. While certain cloud solutions are relatively simple, even these require managed IT in order to reach their full capacity. In addition, if anything goes wrong with these services, having access to a help desk will greatly decrease your downtime.

    Call us at (919) 783-1410 or complete the short form below if you have any more questions!

  • 05.

    What Is Included With My Managed Services?

    IT Managed Services

    • Managed Anti-Virus
    • Managed Windows Patching
    • Managed Third Party Patches

    IT Administration

    • Hosted E-Mail Administration for Office 365, G-Suite, Hosted Exchange, and others
    • Hardware Asset Reporting
    • Patch and Anti-Virus Reporting
    • Wi-Fi Client Setup
    • ISP Vendor Management (we call your ISP for you)

    IT Support

    • Malware and Virus Cleaning
    • Profile Migration
    • Password Resets
    • Network and Printing Connectivity Support
    • Basic Mobile Device Support
    • Core Application Support (Microsoft and Adobe applications)
    • Third-Party Software Support (with valid support contract)
    • Support for both PC and Mac

    Call us at (919) 783-1410 or complete the short form below if you have any more questions!

  • 06.

    Do I Need to Back Up my Cloud IT Resources?

    Every Cloud vendor provides a different degree of retention for your data. This, however, doesn’t mean that the things that are important to you will be backed up in the case of a catastrophic failure of your cloud services. You need assistance in determining if the provided level of service is appropriate for your business and Strategic Systems can provide it to you.

    In addition, what if one of your users accidentally deletes an important file? What if there’s a sync problem with your cloud services during an important meeting or other stressful time? What if an employee leaves the company and maliciously deletes some crucial files? What if you need to institute a legal hold on your emails? Strategic Systems’ Managed IT Services in Raleigh can help you with all of these situations, allowing you to work on your business instead of your IT. Your data is critical, protect it.

    Call us at (919) 783-1410 or complete the short form below if you have any more questions!

01. Managed IT

Managed IT Services in Raleigh from Strategic Systems

Maintaining IT systems with an in-house IT staff can be costly and inefficient. The training, management, and services required of an in-house team can make their continued service prohibitively expensive and complicated. It is critical that these services be available to your company when you need them, so consider turning over your daily managed IT service needs to Strategic Systems. Strategic Systems has been providing Raleigh – Durham with Managed IT services since 1992. In these three decades, we have watched the Managed IT services market grow, and have gained experience in supporting our customers. We offer multiple tiers of support to provide you with a Managed IT Solution that fits your company’s needs and requirements. Your systems will be monitored and supported both remotely and locally 8/5 or 24/7, and any potential IT issues will be fixed before they can present a problem.

Raleigh Managed IT Services Offerings

managed_it_raleighFully Staffed & Certified Help Desk with 24/7 availability
• 8×5 & 24/7/365 Monitoring of your Computers, Network, and Servers
• Network Operations Center – NOC
• Defined Service Level Agreements
• Proven Methodology and Dedicated Resources
• Flexible Alert Notification Options
• Ticket Tracking Portal
• Backup Management*
• Microsoft and 3rd Party Vulnerability Patching
• Antivirus Management
• Spyware and Malware monitoring
• Asset Reporting
• Monthly Summary Reporting
• Critical Services Monitoring
• Work with our Staff to Create Custom Monitors
• Extended Support Hours with Access to after-hours support

Contact Your Managed IT Service Provider, Strategic Systems

Having a modern and well-organized IT department can mean the difference between a secure computer network and the risk of all your data. Strategic Systems can provide companies in the Raleigh – Durham area with the Managed IT services they need to get ahead in business without the difficulties inherent in having an in-house IT department. From 24/7 monitoring to Backup and Antivirus Management to Asset Reporting, we will make sure that your IT environment is safe and secure.

Contact Strategic Systems online today or call 919-439-9587 to learn how our Managed IT Services can save you money and time!

02. Why Do I Need Managed IT?

We understand that you’d rather focus on your business than serving as IT staff for your business. At Strategic Systems, our Managed IT team serves to supplement your in-house staff. Our team has multiple people who can assist you in managing your everyday IT needs. With 1 to 2 people supporting your staff, you can use supplemental support for IT projects. In order to maintain this capability, our staff stays current with their industry certifications. We work with a variety of industries and can help you understand your business’ best practices.

Call us at (919) 783-1410 or complete the short form below if you have any more questions!

03. What Support Is Available for Managed IT?

End User Support

At a fixed price we provided unlimited end user support for your workstations. This means that you can always access our managed IT support when things go wrong, and rely on us to address problems before they go wrong. This also means that we don’t profit from your pain, and you can trust that we’re working to fix issues instead of merely prolonging them.

Server and Network Support

Our managed IT support also includes network and server management support, including:

  • Managing your office infrastructure
  • Managing and optimizing your firewall, switches, and routers
  • Managing your carrier internet. This means that we would be the ones calling Spectrum for you, saving you hours of time and headache

Backup Management

Configuration, monitoring, and testing of your backup software

Cloud Management

Administration of cloud-hosted resources such as Dropbox, Microsoft Office 365, Google Mail, Virtual Servers, etc.

Call us at (919) 783-1410 or complete the short form below if you have any more questions!

04. Do I Need Someone to Manage my Cloud IT?

Yes, cloud IT services require some degree of administration for adds, moves, and changes. While certain cloud solutions are relatively simple, even these require managed IT in order to reach their full capacity. In addition, if anything goes wrong with these services, having access to a help desk will greatly decrease your downtime.

Call us at (919) 783-1410 or complete the short form below if you have any more questions!

05. What Is Included With My Managed Services?

IT Managed Services

  • Managed Anti-Virus
  • Managed Windows Patching
  • Managed Third Party Patches

IT Administration

  • Hosted E-Mail Administration for Office 365, G-Suite, Hosted Exchange, and others
  • Hardware Asset Reporting
  • Patch and Anti-Virus Reporting
  • Wi-Fi Client Setup
  • ISP Vendor Management (we call your ISP for you)

IT Support

  • Malware and Virus Cleaning
  • Profile Migration
  • Password Resets
  • Network and Printing Connectivity Support
  • Basic Mobile Device Support
  • Core Application Support (Microsoft and Adobe applications)
  • Third-Party Software Support (with valid support contract)
  • Support for both PC and Mac

Call us at (919) 783-1410 or complete the short form below if you have any more questions!

06. Do I Need to Back Up my Cloud IT Resources?

Every Cloud vendor provides a different degree of retention for your data. This, however, doesn’t mean that the things that are important to you will be backed up in the case of a catastrophic failure of your cloud services. You need assistance in determining if the provided level of service is appropriate for your business and Strategic Systems can provide it to you.

In addition, what if one of your users accidentally deletes an important file? What if there’s a sync problem with your cloud services during an important meeting or other stressful time? What if an employee leaves the company and maliciously deletes some crucial files? What if you need to institute a legal hold on your emails? Strategic Systems’ Managed IT Services in Raleigh can help you with all of these situations, allowing you to work on your business instead of your IT. Your data is critical, protect it.

Call us at (919) 783-1410 or complete the short form below if you have any more questions!